Privacy policy

Who we are

This policy applies to the website flyhelpcenter.org and to the telephone booking service operated by FlyHelpCenter ("we", "us"). Questions about this policy can be raised by calling the booking desk on (888) 217-8811.

Information you give us

We only ask for what a booking needs.

• When you call to enquire: the travel details you describe — cities, dates, number of travellers.
• When you choose to book: each traveller's full name and date of birth, contact email and phone number, and, for some international itineraries, passport number and expiry.
• Payment: card details are taken to process the booking. They are transmitted to the payment processor and the ticketing system; we do not store full card numbers on our own systems.

Information collected automatically on this site

• Usage data — pages viewed, time on page, referring URL, approximate location derived from IP address, device and browser type.
• Advertising identifiers — if you arrived from an ad, the click identifier (GCLID) attached to that visit.
• Interaction events — for example, that a call button was tapped and where on the page it sat.

Cookies and similar technologies

This site uses cookies set by Google Analytics 4 and Google Ads to measure how the site is used and whether advertising is working. You can block or delete cookies in your browser settings; the site remains usable if you do, though our measurement will be incomplete. Google's own handling of this data is described in Google's privacy policy.

Call tracking and dynamic phone numbers

We also use a call routing provider to connect and log calls to our booking desk. That provider records call metadata such as the calling number, time and duration.

Call recording

Calls to the booking desk may be recorded or monitored for quality assurance, training, and to confirm what was agreed on a booking. Where recording applies, you are notified at the start of the call. If you do not wish to be recorded, tell the agent and you may end the call at any point.

Why we use this information

• To search, quote, issue and confirm the travel you ask us to book
• To contact you about a booking we handled for you
• To take and reconcile payment
• To measure which advertising and which pages produce real enquiries
• To meet legal, tax, and fraud-prevention obligations

We do not sell your personal information, and we do not share it with third parties for their own independent marketing.

Who we share it with

• Airlines and ticketing systems — traveller details required to issue your ticket
• Payment processors — to take payment
• Analytics and advertising providers — Google Analytics and Google Ads, for the measurement described above
• Our call routing provider — to connect and log calls
• Authorities — where we are legally required to disclose

How long we keep it

Booking and payment records are kept as long as required for accounting, tax and dispute-resolution purposes. Website analytics data is retained according to the retention period configured in our analytics account. Call recordings are kept for a limited quality-assurance period and then deleted.

Your rights

Depending on where you live, you may have the right to request a copy of the personal information we hold about you, to have it corrected, to have it deleted, to object to or restrict certain processing, and to opt out of the sale or sharing of personal information — noting that we do not sell personal information. To exercise any of these, call the booking desk on (888) 217-8811. We may need to verify your identity before acting, and we will respond within the period required by applicable law.

Children

This service is intended for adults. We do not knowingly collect personal information from children under 13. Details of minors travelling are provided by the booking adult. If you believe a child has given us information directly, contact us and we will delete it.

Security

We use industry-standard technical and organisational measures to protect the information we hold, including encryption in transit. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this policy. The revision date at the top of this page reflects the current version. Material changes will be reflected here before they take effect.

Contact

Privacy enquiries: call the booking desk on (888) 217-8811.