Reach the booking desk.

Booking desk

The phone is the desk. A live agent picks up — there is no automated menu and no callback queue.

What to contact us about

• Booking a new flight — call the desk; this is what the phone line is for
• A booking we made for you — call the desk with your confirmation number to hand
• Billing questions about our service fee — call the desk with your confirmation number
• Privacy requests — call the desk, and see our privacy policy

Complaints

If something went wrong with a booking we handled, call the desk with your confirmation number to hand and the date of the call. Complaints are handled by phone so they can be looked at against the booking record while you are on the line, rather than sitting in a queue.